Privacy Policy

Welcome to Global Horizon Shipping. Your privacy is important to us, and we are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, protect, and share your information when you visit our website or use our shipping and logistics services. By accessing or using our services, you agree to the terms outlined in this policy.

1. Information We Collect

We collect information necessary to provide reliable shipping services and improve your overall experience.

1.1 Personal Information You Provide

When you use our services, contact us, or complete forms on our website, you may provide information such as:

Full name
Email address
Phone number
Billing and shipping address
Payment details, processed securely by third party payment providers
Order and shipment details
Identification documents when required for international shipments
Any additional information shared through emails, forms, or customer support

1.2 Automatically Collected Information

When you visit our website, certain information may be collected automatically, including:

IP address
Browser type
Device information
Pages visited
Time spent on pages
Referring website

This data helps us improve website performance, security, and usability.

1.3 Shipping and Logistics Information

To process and deliver shipments, we collect:

Sender information
Recipient information
Package contents and shipment details
Tracking and delivery status information

This information is essential for logistics operations, customs clearance, and secure delivery.

2. How We Use Your Information

We use the information collected to:

Provide shipping and logistics services
Process and confirm orders
Generate tracking numbers and delivery updates
Respond to customer inquiries and support requests
Improve website functionality and user experience
Prevent fraud and unauthorized activity
Comply with international shipping, customs, and legal regulations

We do not sell, rent, or trade your personal information.

3. Legal Basis for Processing

We process personal data based on one or more of the following legal grounds:

Your consent
The need to fulfill a contract
Compliance with legal and regulatory obligations
Legitimate business interests such as security, customer service, and analytics

4. Data Storage and Security

Your information is stored securely using industry standard safeguards, including:

Encrypted databases
Secure servers
Restricted access controls
Firewalls and monitoring tools

We take reasonable measures to protect your information from loss, misuse, or unauthorized access. However, no method of online transmission or storage can guarantee absolute security.

5. Sharing of Information

We only share your information with trusted third parties when necessary to provide our services or comply with legal requirements.

5.1 Shipping and Logistics Partners

We work with airlines, courier companies, and customs authorities who require shipment details to complete delivery and clearance processes.

5.2 Payment Processors

Payments are handled securely by third party payment gateways. We do not store full credit or debit card details.

5.3 Legal and Regulatory Authorities

We may disclose information when required by law, including for:

Customs and border regulations
Fraud prevention and investigations
Court orders or legal requests

5.4 Service Providers

We may share limited data with service providers such as:

IT and hosting providers
Security and monitoring services
Marketing and analytics platforms

These providers only access information necessary to perform their specific services and are required to protect your data.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to:

Improve website functionality
Remember user preferences
Analyze website traffic
Enhance performance and security

You may disable cookies through your browser settings, although this may limit certain features of our website.

7. Your Data Protection Rights

Depending on your location, you may have the right to:

Access your personal data
Correct inaccurate or incomplete information
Request deletion of your data
Restrict or object to processing
Request data portability
Withdraw consent at any time

To exercise these rights, please contact us using the information provided on our website.

8. Data Retention

We retain personal information only for as long as necessary to:

Complete shipment delivery
Comply with tax, customs, and legal obligations
Prevent fraud and resolve disputes
Maintain accurate business records

When data is no longer required, it is securely deleted or anonymized.

9. International Data Transfers

As we provide international shipping services, your information may be transferred and processed in different countries. We ensure that all international data transfers comply with applicable data protection laws and standards.

10. Third Party Links

Our website may contain links to third party websites. We are not responsible for the content or privacy practices of those sites. We encourage you to review their privacy policies before sharing personal information.

11. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors.

12. Updates to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated effective date. Continued use of our services after changes are posted indicates acceptance of the revised policy.